MCP Tool Directory

Converts the rules associated with a specific PagerDuty service to a new or optimized format. This endpoint is used to update and standardize the incident management rules for a given service, improving the efficiency and consistency of alert handling. It should be used when there's a need to modernize rule sets, apply best practices, or adapt rules to changing service requirements. The conversion process is applied to all rules linked to the specified service ID, potentially modifying their structure or behavior. It's important to note that this operation may impact existing incident routing and alerting patterns, so it should be used cautiously and preferably during a maintenance window.

Retrieves the count of paused incident reports in the PagerDuty system. This endpoint is part of PagerDuty's Incident Management and Analytics features, providing a quick way to quantify the number of incidents that are currently in a paused state. It's particularly useful for generating high-level analytics, tracking incident management efficiency, and identifying trends in incident handling. The endpoint returns a simple count, making it ideal for dashboard displays or periodic system status checks. It should be used when a rapid overview of paused incidents is needed, but it won't provide detailed information about individual incidents.

Create a Custom Field for an Incident Type. Custom Fields (CF) are a feature which will allow customers to extend Incidents with their own custom data, to provide additional context and support features such as customized filtering, search and analytics. Custom Fields can be applied to different incident types. <!-- theme: warning --> > ### Early Access > This endpoint is in Early Access and may change at any time. You must pass in the X-EARLY-ACCESS header to access it. Scoped OAuth requires: `custom_fields.write`

Create a field option for a custom field. Custom Fields (CF) are a feature which will allow customers to extend Incidents with their own custom data, to provide additional context and support features such as customized filtering, search and analytics. Custom Fields can be applied to different incident types. <!-- theme: warning --> > ### Early Access > This endpoint is in Early Access and may change at any time. You must pass in the X-EARLY-ACCESS header to access it. Scoped OAuth requires: `custom_fields.write`

Creates a new custom field for incidents in PagerDuty. This endpoint allows you to define additional data points to be associated with incidents, enhancing incident management and reporting capabilities. Custom fields can be used to store various types of information such as environment, severity, or any other relevant metadata. The field can be configured with different data types and value constraints, allowing for flexible and structured data capture. Use this endpoint when you need to extend the incident data model with organization-specific information. Note that once created, certain properties of a custom field cannot be changed, so careful planning of field structure is important.

Create a new incident type. Incident Types are a feature which will allow customers to categorize incidents, such as a security incident, a major incident, or a fraud incident. <!-- theme: warning --> > ### Early Access > This endpoint is in Early Access and may change at any time. You must pass in the X-EARLY-ACCESS header to access it. For more information see the [API Concepts Document](../../api-reference/ZG9jOjI3NDc5Nzc-api-concepts#incidentType) Scoped OAuth requires: `incident_types.write`

Creates a new Ruleset in PagerDuty for managing incident routing and notification rules. This endpoint allows you to define a named set of rules that determine how incidents are processed and directed to specific teams or users. It's particularly useful when setting up or modifying your incident management workflow. The created Ruleset can be global, affecting all incoming incidents, or assigned to a specific team for more targeted incident routing. Note that while you can create the Ruleset structure with this call, the actual rules within the Ruleset must be added separately using other API endpoints.

Create new Incident Workflow Trigger Scoped OAuth requires: `incident_workflows.write`

Creates a new automation runner in the PagerDuty incident management system. This endpoint allows you to set up either a sidecar runner, which polls for invocations externally, or a runbook runner, which communicates directly with a runbook instance. Use this when you need to automate actions within PagerDuty, such as incident response processes or scheduled tasks. The runner can be associated with specific teams for better organization and access control. Note that the required parameters differ based on the chosen runner type, with runbook runners requiring additional configuration for server connection.

This endpoint creates a new Business Service in PagerDuty, which represents a specific service or application that can be monitored and managed within the incident management platform. It allows you to define essential properties of the service, including its name, description, point of contact, and the team responsible for it. Use this endpoint when you need to add a new service to your PagerDuty account for monitoring and incident management. The created Business Service can be later associated with technical services, incidents, and escalation policies. Note that this endpoint only creates the Business Service; additional configuration may be required to set up monitoring and alerting for the service.

Creates a new escalation policy in PagerDuty, defining how incidents are escalated to different responders or teams. This endpoint allows you to set up a structured response plan for managing incidents, including escalation rules, targets, and associated services or teams. Use this when setting up or modifying incident management workflows. The created policy determines the sequence of notifications and assignments for unacknowledged incidents. Note that while you can create the policy structure, actual service associations are read-only and must be managed separately. Only one team can be associated with a policy, and the account must have the 'teams' ability to use this feature.

Creates a new Event Orchestration in PagerDuty, which defines how incoming events are processed and routed to appropriate services. This endpoint allows you to set up a configuration that manages the flow of events from various integrations, ensuring efficient incident handling. Use this when you need to establish a new set of rules for event routing, especially when introducing new services or reorganizing your incident management workflow. The created Orchestration can later be associated with specific integrations using their routing keys. Note that while you can create the Orchestration structure, the actual integrations and routing details are managed separately and will be populated as read-only information once configured.

Creates a new Event Rule within a specified Ruleset in PagerDuty's incident management system. This endpoint allows you to define complex conditions for event matching and specify actions to be taken when an event meets those conditions. Use this to automate incident response, customize alert routing, and fine-tune event processing based on specific criteria. The created rule becomes part of the Ruleset's evaluation sequence, affecting how incoming events are processed and managed.

Creates a new extension in PagerDuty, allowing for additional functionality or integrations to be added to your services. This endpoint is used to set up webhooks, custom integrations, or other specific features that enhance the capabilities of your PagerDuty account. The extension is defined by its name, associated services, and a specific extension schema that determines its behavior. Use this endpoint when you need to automate the creation of extensions, such as setting up multiple webhooks or implementing custom workflows. It's particularly useful for large-scale deployments or when programmatically managing your PagerDuty configuration. Note that the extension can be temporarily disabled by PagerDuty if issues arise, such as repeated rejections from a webhook server.

Creates a new on-call handoff notification rule for a specific user in PagerDuty. This endpoint allows you to set up automated notifications for when a user is about to start or end their on-call shift. It defines how and when the user should be notified about upcoming handoffs, helping to ensure smooth transitions between on-call periods. Use this when you need to establish or modify the way a user is informed about their on-call responsibilities. The rule can be set for incoming shifts, outgoing shifts, or both, and can use various contact methods like email, phone, push notifications, or SMS. Note that this endpoint creates a new rule and does not modify existing ones.

Creates a new field option for a specific custom field in PagerDuty's incident management system. This endpoint allows you to add predefined options to custom fields, enhancing the ability to categorize and filter incidents with consistent, structured data. Use this when you need to expand the list of selectable values for a string-type custom field. The new option becomes immediately available for selection when updating or creating incidents. Note that this operation is specific to custom fields of type 'string' and cannot be used for other data types. Ensure that the field_id in the URL corresponds to an existing custom field in your PagerDuty account.

Creates a new incident in PagerDuty with specified details and assignments. Use this endpoint when an event requires immediate attention from on-call teams. It supports comprehensive incident documentation, including priority, urgency, and conference bridge information. The 'incident_key' parameter helps prevent duplicate incidents, crucial for maintaining a clean incident list.

This endpoint creates a new Incident Workflow in PagerDuty, allowing users to define a series of automated steps to be executed during incident response. It enables the setup of complex, multi-step processes that can include actions like sending notifications, updating statuses, or triggering other integrated systems. The workflow creation is highly customizable, supporting various action types and nested workflows, making it suitable for diverse incident management scenarios across different team structures and response protocols.

Creates a new instance of an incident workflow for a specific incident in PagerDuty. This endpoint allows you to initiate a predefined workflow process for managing and resolving an ongoing incident. It links the workflow instance to a particular incident, enabling automated and standardized incident response procedures. Use this when you need to start a structured response process for a newly created or existing incident. The endpoint is particularly useful for ensuring consistent handling of incidents across your organization and for tracking the progress of incident resolution through defined stages.

Creates a new integration within an existing event orchestration in PagerDuty. This endpoint allows users to set up connections between PagerDuty and external systems or services, enabling automated event management and incident response. It should be used when adding a new integration to an event orchestration, such as connecting a monitoring tool or alerting system. The endpoint requires minimal information, focusing on the integration's label for identification purposes. Note that this endpoint only creates the integration; additional configuration may be required in the PagerDuty interface or through other API calls to fully set up the integration's functionality.

This endpoint creates a new integration for a specific PagerDuty service. It allows you to set up various types of integrations, including email-based and Events API v2 integrations. The primary use case is to establish new channels for incident creation and management within a PagerDuty service. This tool is particularly useful when setting up automated alerting systems or connecting external monitoring tools to PagerDuty. The integration type and configuration options determine how incidents are triggered and processed. Note that this endpoint focuses on creation only and does not handle updating or deleting existing integrations.

Creates a new maintenance window in PagerDuty, allowing you to schedule periods of planned maintenance for specific services. During a maintenance window, incidents are not created for the affected services, preventing unnecessary alerts and notifications. This endpoint is useful for planning and executing system upgrades, patches, or other maintenance tasks without triggering false alarms. The maintenance window has a defined start and end time, can be associated with multiple services, and optionally linked to specific teams. It's important to note that while incidents are suppressed during the maintenance window, underlying issues are still logged and can be reviewed later if needed.

Creates a new on-call schedule in PagerDuty, defining rotation patterns for team members. This endpoint allows you to set up complex schedules with multiple layers, each having its own rotation pattern, user assignments, and time restrictions. Use it to establish new on-call rotations, manage team availability, and ensure continuous incident response coverage. The created schedule can be used in escalation policies to determine who gets notified during incidents. Note that while you can create a basic schedule structure, some elements like rendered schedule entries are read-only and will be populated by the system after creation.

Creates a new service in PagerDuty, which is a key component for managing incidents and alerts. This endpoint allows you to set up a service with various configurations including escalation policies, incident urgency rules, support hours, and alert grouping parameters. Use this when you need to add a new monitored service to your PagerDuty account, such as a new application, infrastructure component, or business process. The created service will be used as a target for incoming alerts and incidents, helping to organize and streamline your incident management process. Note that some advanced features like intelligent alert grouping may depend on your PagerDuty plan.

Creates a new tag in PagerDuty for labeling and categorizing entities. This endpoint allows users to add a custom label to their PagerDuty account, which can be used to organize and filter various resources such as incidents, services, or teams. The created tag can be subsequently assigned to relevant entities to improve organization and searchability within the PagerDuty platform. Use this endpoint when you need to introduce a new categorization or labeling scheme in your PagerDuty setup. Note that this endpoint only creates the tag; assigning it to specific entities would require separate API calls.

Creates a new team within your PagerDuty account. This endpoint allows you to establish a group of users with shared responsibilities, often used for organizing incident management and on-call schedules. Use this when setting up a new department, project team, or any other group that needs to collaborate on incident responses. The created team can be configured as public or private, determining the level of access for non-members. Note that while you can create the team structure with this call, you'll need separate API calls to add members or assign schedules to the team.

Creates a new webhook subscription in PagerDuty to receive specific event notifications. This endpoint allows users to set up automated notifications for various incident-related events, such as triggers, acknowledgments, and resolutions. The webhook can be configured to filter events by service, team, or account-wide, and supports custom HTTP headers for enhanced integration capabilities. Use this when you need to integrate PagerDuty's real-time incident updates with external systems or workflows. Note that the webhook's secret for payload verification is only provided in the initial creation response and cannot be retrieved later.

Creates a new post on a specified PagerDuty Status Page. This endpoint allows you to publish information about incidents or scheduled maintenance, including details such as the post type, timing, and associated updates. Use this to communicate service status, planned downtime, or ongoing issues to your users or customers. The post can include multiple updates, each with its own message, severity, and impact on specific services. This is particularly useful for providing real-time information during incidents or for scheduling and describing maintenance windows.

Creates or updates a postmortem for a specific status page post in PagerDuty. This endpoint allows you to add detailed analysis and insights about an incident after its resolution. The postmortem can include rich-text content and offers the option to notify subscribers. Use this when you need to provide a comprehensive review of an incident, its root causes, and lessons learned. It's particularly useful for maintaining transparency and improving incident response processes. Note that the postmortem is limited to 10,000 characters and is always associated with an existing status page post.

Creates a new Response Play in PagerDuty, which is a predefined set of actions to be executed in response to an incident. This endpoint allows you to configure automated responses, including adding subscribers, assigning responders, setting up conference details, and defining how the Response Play can be triggered. Use this when you want to standardize and automate your incident management process, ensuring consistent and efficient responses to different types of incidents. The Response Play can be set to run automatically for specific services or be manually triggered by team members or responders, depending on the configuration. This tool is particularly useful for creating templated responses for common incident types or for implementing best practices across your organization's incident management workflow.